Welcome to your DYK (Did You Know…) Series!
The "Did you know ..." (DYK) series includes a vast variety of short articles on various Customer Experience, Voice of Customer and Technology related topics for you to explore and enjoy.
Read on below and look for your favorite topics!
DYK # 36: Did you know… that it’s the job of the CX team to empower everybody else?
DYK # 36: Did you know… that it’s the job of the CX team to empower everybody else?
DYK # 35: Did you know… the cards are being reshuffled in the Voice of Customer (VoC) market?
DYK # 35: Did you know… the cards are being reshuffled in the Voice of Customer (VoC) market?
DYK # 30: Did you know that a CX Strategy is a great way to set the direction and create clarity for your CX program?
DYK # 30: Did you know that a CX Strategy is a great way to set the direction and create clarity for your CX program?
DYK # 26: Did you know that EX maturity will be fueled by new technologies?
DYK # 26: Did you know that EX maturity will be fueled by new technologies?
DYK # 25: Did you know that CX must become a team sport to be successful?
DYK # 25: Did you know that CX must become a team sport to be successful?
DYK # 24: Did you know that tNPS is harming your insights quality!?
DYK # 24: Did you know that tNPS is harming your insights quality!?
DYK # 23: Did you know ... we just turned 2!? 🥳
DYK # 23: Did you know ... we just turned 2!? 🥳
DYK # 22 (B): Did you know that your digital channels are vital to capturing interaction feedback?
DYK # 22 (B): Did you know that your digital channels are vital to capturing interaction feedback?
DYK # 22 (A): Did you know that your post-call survey is ripe for a revamp?
DYK # 22 (A): Did you know that your post-call survey is ripe for a revamp?
DYK # 21: Did you know that Insights to Action that’s lacking the ‘Action’ part results in rather poor customer experiences?”
DYK # 21: Did you know that Insights to Action that’s lacking the ‘Action’ part results in rather poor customer experiences?”
DYK # 20: Did you know ... the time to take CX action is now!
DYK # 20: Did you know ... the time to take CX action is now!
DYK # 19: Did you know that GenAI is going to shake things up for your CX program?
DYK # 19: Did you know that GenAI is going to shake things up for your CX program?
DYK # 18: Did you know that there are 3 distinct ways to drive CX improvements?
DYK # 18: Did you know that there are 3 distinct ways to drive CX improvements?