At Melanie Disse Consulting, we use Customer Experience (CX) and Voice of Customer (VoC) as key competitive differentiators to help you drive business performance through understanding your customers. We provide clarity on how to build customer centricity and harness the power of customer feedback to truly understand customer experiences and identify continuous improvement opportunities.
Our sweet spot is the intersection of CX strategy and data & technology to understand and build CX program excellence. While we provide frameworks, knowledge and expertise, we also build internal capability and coach your staff.
Melanie Disse Consulting was founded in 2022, out of a desire to combine CX strategy, data analytics and technology consulting services into one. While we provide broad CX support to guide organisations to customer centricity, our sweet spot is building VoC program excellence.
What we do?
Who’s Melanie?
Melanie is a world champion athlete and an experienced CX and VoC strategist with over a decade of experience in CX, technology, and data-driven intelligence.
Melanie’s professional journey includes roles at renowned technology research firms IDC and Ecosystm, as well as in-house CX positions at Vodafone, Mercury, and Foodstuffs. She has worked with top brands across various industries, leading CX and VoC transformations for both B2B and B2C organizations.
After semi-retiring from international racing, Melanie founded Melanie Disse Consulting in 2022, where she serves as Founder & Principal Consultant. Additionally, she is the CX and VoC Technology Advisor at Ecosystm, a Singapore-based technology research and advisory firm.
Working closely with tech vendors and organizations, she has a thorough understanding of the CX industry and market trends, and frequently shares her expertise via thought leadership articles and speaking engagements.
Beyond her professional career, Melanie is a dual-national competitor for New Zealand and Germany. Melanie competed in three world championships, claiming the Sprint Outrigger Canoe World Championship title in 2016. Over many years, she has excelled internationally in sprint and marathon events across outrigger canoeing, surfski, and kayaking, earning regional, national, European, and world championship titles in both team and individual boats.
Combining her competitive drive with professional expertise, Melanie brings a unique perspective to CX consulting and technology advisory.
We’re thrilled to announce that we have officially partnered with the International Customer Experience Awards (ICXA™) as their A/NZ Regional Partner for 2025!
The ICXA™, in partnership with the Customer Experience Professionals Association (CXPA), has become a global platform for celebrating customer experience excellence, sharing best practices, and connecting CX leaders from around the world. Each year, the ICXA™ shines a spotlight on the inspiring work of organizations who are elevating the customer experience, offering them international and industry-wide recognition for their hard work, innovation, and results.
Since its inception, the ICXA™ has welcomed entries from over 50 countries, recognized more than 300 outstanding CX initiatives, and brought together hundreds of passionate professionals to share their insights and expertise. The 2025 awards feature 26 diverse categories, each highlighting a different dimension of CX excellence — offering more opportunities than ever to celebrate and learn from the best in the field.
We’re incredibly proud to represent ICXA™ in Australia and New Zealand, helping local organizations showcase their achievements on the international stage and connect with the global CX community. It’s an exciting time for customer experience in our region, and we look forward to supporting and celebrating the incredible work being done here.
If you're interested in entering the awards or learning more about how your organization can get involved, we’d love to hear from you!
ICXA Partnership
We’re incredibly proud to be asked to judge the 2024 ICXA™!
The International Customer Experience Awards (ICXA™), in partnership with the CXPA, have become a global platform for sharing best practices, showcasing success stories, and connecting CX professionals from all around the world.
The ICXA™ are a prestigious annual event celebrating the inspiring efforts of global organizations in customer experience, giving them a unique opportunity to get industry recognition for their hard work and noteworthy results.
Over the years, the international event has welcomed organizations from over 50 countries, awarded more than 300 customer experience initiatives, and shared the expertise of hundreds of CX professionals. This year's ICXA™ has 26 categories, each celebrating a particular aspect of CX excellence.
The 2024 awards ceremony will be held in London on November 21st.
And we’re incredibly proud to be part of the ICXA™ as a judge this year.
