Melanie Disse Consulting was founded in 2022 with a clear mission to transform Customer Experience from a siloed initiative into a mature, organisational-wide success story. We specialise in bridging the gap between CX strategy, cultural alignment, and technology advisory.
We believe that exceptional CX is the ultimate team sport; it only truly thrives when every department is in sync. By partnering with teams across the entire organisation, we move beyond theory to operationalise practices that stick. Our approach blends high-level thought leadership with pragmatic, hands-on support, ensuring that best practice translates into tangible business outcomes.
Today, we are proud to be a trusted CX and VoC partner, advising both global vendors and ambitious organisations on how to turn customer experience into a sustained competitive advantage.
Our Story
Who’s Melanie?
Melanie is a highly regarded CX and VoC consultant and technology advisor, dedicated to helping clients build and mature world-class CX practices. An international speaker and moderator, she is a prominent voice at industry level, actively reshaping the future of customer experience. As a World Champion athlete, Melanie brings a unique approach to her consulting, blending teamwork with a high-performance mindset to drive sustainable business success.
Melanie’s professional journey includes roles at renowned technology research firms IDC and Ecosystm, as well as in-house CX positions at Vodafone, Mercury, and Foodstuffs. She has worked with top brands across various industries, leading CX and VoC transformations for both B2B and B2C organisations.
After semi-retiring from international racing, Melanie founded Melanie Disse Consulting in 2022, where she serves as Founder & Principal Consultant.
Working closely with technology vendors and organisations, she has a thorough understanding of the CX industry and market trends, and frequently shares her expertise via thought leadership articles and speaking engagements.
Beyond her professional career, Melanie is a dual-national competitor for New Zealand and Germany. Melanie competed in three world championships, claiming the Sprint Outrigger Canoe World Championship title in 2016. Over many years, she has excelled internationally in sprint and marathon events across outrigger canoeing, surfski, and kayaking, earning regional, national, European, and world championship titles in both team and individual boats.
Combining her competitive drive with professional expertise, Melanie brings a unique perspective to CX.
We’re thrilled to share that we have officially partnered with the International Customer Experience Awards (ICXA™) as their A/NZ Regional Partner again this year!
The ICXA™, in partnership with the Customer Experience Professionals Association (CXPA), has become a global platform for celebrating customer experience excellence, sharing best practices, and connecting CX leaders from around the world. Each year, the ICXA™ shines a spotlight on the inspiring work of organizations who are elevating the customer experience, offering them international and industry-wide recognition for their hard work, innovation, and results.
Since its inception, the ICXA™ has welcomed entries from over 50 countries, recognized more than 300 outstanding CX initiatives, and brought together hundreds of passionate professionals to share their insights and expertise. The 2026 awards feature 26 diverse categories, each highlighting a different dimension of CX excellence, offering more opportunities than ever to celebrate and learn from the best in the field.
We’re incredibly proud to represent ICXA™ in Australia and New Zealand, helping local organizations showcase their achievements on the international stage and connect with the global CX community. It’s an exciting time for customer experience in our region, and we look forward to supporting and celebrating the incredible work being done here.
If you're interested in entering the awards or learning more about how your organization can get involved, we’d love to hear from you!
We’re incredibly proud to share that Melanie was awarded a Distinction for her role as a judge at the International Customer Experience Awards 2025.
Aside from our local partnership with ICXA, we were also invited to be a judge in 2024, 2025, and 2026.
In 2025, Awards International introduced a formal judge certification programme for the ICXA, designed to recognise the contribution of judges while ensuring the highest standards of skill, professionalism, and insight are consistently applied throughout the judging process.
The certification assessment evaluates the quality and value of feedback provided to finalists, with a strong emphasis on constructive and meaningful commentary, alongside a review of judges’ professionalism and conduct, which are fundamental to maintaining the integrity and credibility of the awards.
Awards only hold true value when the judging process is rigorous, fair, and held to the highest standard. Receiving a Distinction in recognition of our contribution, and for delivering feedback that genuinely supports and adds value to finalists, was a significant honour.
A big Thank You to the Awards International team for the opportunity. We look forward to supporting the International Customer Experience Awards again in 2026.
ICXA Judge
