CXTS™ Services
Explore our range of services designed to help you move forward with confidence and clarity, and make CX the team sport it is meant to be.
Whether it’s 1:1 coaching, team masterclasses or consulting support, we’re here to help.
Lunch & Learn
A 30-minute presentation followed by live Q&A, designed to spark fresh thinking on CX without taking a big bite out of your team's day. It's an easy, low-commitment way to introduce the CXTS™ approach to a wider group, online or in person.
90-Minute Masterclass
An interactive, hands-on session introducing the CXTS™ Framework and Operating Model and how to make customer experience a shared responsibility across your organisation. Choose a private session for your own team or join an open cohort with leaders from other organisations, online or in person.
10-Week ‘Coach the Coach Programme’
A cohort-based or private programme for CX leaders and practitioners who want to become the coach inside their own organisation, working through the five CXTS™ pillars together over ten weeks. You'll build a real roadmap for your own team, backed by live sessions, and ongoing support from Melanie.
Keynote Presentation
Melanie's signature "CX Is a Team Sport" keynote draws on her journey from world champion athlete to CX leader to show why great customer experience depends on the whole team. Enquire for pricing and availability.
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Half-Day Workshop
A practical, working session where your cross-functional team maps its own CXTS™ operating model pillars and leaves with clear priorities and next steps. Ideal for teams who want to move from ideas to action in a single morning or afternoon.
CXTS™ Consulting
Hands-on consulting and bespoke advisory that builds the CXTS™ methodology into how your organisation, from diagnostic and strategy through to culture, VoC, and embedded leadership. Melanie works alongside your cross-functional teams to make customer experience everyone's job, not just one department's.
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Get In Touch
If that sounds like you, get in touch today.