Videos and Podcasts from us

CX Files podcast: In this episode of the CX Files, Peter Ryan speaks with Melanie Disse, founder of Melanie Disse Consulting, about one uncomfortable truth: The problem in CX isn’t a lack of insight. It’s a lack of action.

Peter Carr’s Councilio Podcast #4: From evolving technologies, defining CX success, to sports and winning as a team

If you’re wondering what CX Maturity actually means, why it’s important, and what the key driver are, check out this podcast to learn more.

Check out our short 3 minute excerpt from the full Customer Smarts podcast. This 3 minute video explains the 3 distinct ways to act on customer feedback. Namely: service recovery, operational tasks, and strategic actions.

Insight to Action

VoC Maturity in New Zealand

What is VoC and Why is it important?