Peter Carr’s Councilio Podcast #4: From evolving technologies, defining CX success, to sports and winning as a team

Check out our short 3 minute excerpt from the full Customer Smarts podcast. This 3 minute video explains the 3 distinct ways to act on customer feedback. Namely: service recovery, operational tasks, and strategic actions.

Insight to Action

VoC Maturity in New Zealand

What is VoC and Why is it important?