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Stop Asking Customers What They Think - If You’re Not Going to Do Anything About It
Stop Asking Customers What They Think - If You’re Not Going to Do Anything About It
CX Files podcast
CX Files podcast: In this episode of the CX Files, Peter Ryan speaks with Melanie Disse, founder of Melanie Disse Consulting, about one uncomfortable truth: The problem in CX isn’t a lack of insight. It’s a lack of action.
Councilio Podcast: From evolving technologies, defining CX success, to sports and winning as a team
Peter Carr’s Councilio Podcast #4: From evolving technologies, defining CX success, to sports and winning as a team
Implications of the Qualtrics-PG Forsta Acquisition on the VoC Market
Implications of the Qualtrics-PG Forsta Acquisition on the VoC Market
ACXPA CX Matters Podcast: What is CX Maturity?
If you’re wondering what CX Maturity actually means, why it’s important, and what the key driver are, check out this podcast to learn more.
Insights to Action - 3 distinct ways to act
Check out our short 3 minute excerpt from the full Customer Smarts podcast. This 3 minute video explains the 3 distinct ways to act on customer feedback. Namely: service recovery, operational tasks, and strategic actions.
GenAI driven CX Transformation - Part 1: Feedback Disruption: Break Down Silos With GenAI
Feedback Disruption: Break Down Silos With GenAI
Customer Success Talk: What is VoC and Why is it important?
What is VoC and Why is it important?
GenAI driven CX Transformation - Part 2: Unstructured Feedback Analysis Technology: Making Sense of the Market Fragmentation
Unstructured Feedback Analysis Technology: Making Sense of the Market Fragmentation
NZBusiness Magazine: Three ways SMEs can use AI to improve their CX
Three ways SMEs can use AI to improve their CX
