Your trusted CX and VoC strategy partner
Elevate Your CX Strategy
In today's competitive landscape, customer experience (CX) is no longer a luxury; it's a necessity. And we’re here to help you.
With a deep understanding of customer experience, technology, and industry best practices, we provide strategic guidance, thought leadership, and technology advice to elevate your CX practice.
While we use proven concepts and frameworks, our expertise lies in crafting tailored solutions that align with your business objectives. Whether you're looking to start or mature your Voice of Customer (VoC) program, review your CX tech stack or build a customer-centric organisation, we've got you covered. We believe that a strong CX foundation is essential for long-term business success.
Let us be your partner in building a customer-centric organisation.
Contact us today to explore how we can help you achieve your CX goals.
Our Services
Consulting
CX and VoC Consulting Services and Technology Advisory
Thought Leadership & Speaking Engagements
Speaking engagements, panel and roundtable moderations, podcasts and content
Fractional Support
In-house support to build CX capabilities and support leaders and teams as needed
Who we are
“Your trusted Customer Experience and Voice of Customer consulting experts, guiding you towards customer-centricity and business success.”
Melanie Disse Consulting is a Customer Experience (CX) and Voice of Customer (VoC) consulting firm providing strategic guidance, thought leadership, and hands-on support.
Founded in 2022 by CX leader Melanie Disse, we bridge the gap between CX strategy, culture transformation, and technology advisory.
We are your trusted CX and VoC strategy partner, advising both vendors and organizations to meet their CX objectives.
What Our Clients Are Saying
“Melanie has been an invaluable support to us as we've developed our Voice of Customer strategy and moved into implementation. She has done an excellent job of understanding a complex business within a short time frame and worked really collaboratively, engaging with a number of stakeholders across the business.
I’d happily recommend her.”
— Brad Bateman, Digital Marketing & Customer Experience Lead, Silver Fern Farms
“The journey mapping work Melanie delivered for us was critical to kick-off our CX journey.
Melanie has helped us visualize our customer's journeys from start to finish, identifying pain points and opportunities for improvement. Her insights were instrumental in facilitating a mindset shift and creating a more customer-centric organization.
We highly value her guidance in aligning our people, processes, and technology to support our journey towards greater CX maturity.”
— Anna Greenhill, General Manager Customer and Community, Waipā Networks
"Melanie has been invaluable in helping us establish our Voice of Customer (VoC) program.
Through her comprehensive plan and well-designed activities, we've built a solid foundation that is guiding us toward, and through our CX maturity. Her expertise has set us on the right path, and I am confident we will continue to see positive results as we move forward.
Kia ora mō tō āwhina me tō tautoko i tēnei mahi."
— Director Experience Innovation, Education Sector
