Welcome to your DYK (Did You Know…) Series!
The "Did you know ..." (DYK) series includes a vast variety of short articles on various Customer Experience, Voice of Customer and Technology related topics for you to explore and enjoy.
Read on below and look for your favorite topics!
DYK # 11: Did you know that your customers are your secret weapon during a recession?
DYK # 11: Did you know that your customers are your secret weapon during a recession?
DYK # 10: “Did you know that the challenge with ‘Acting on insights’ can have several root causes?”
DYK # 10: “Did you know that the challenge with ‘Acting on insights’ can have several root causes?”
DYK # 9: Did you know that harnessing the power of the "Voice of the Customer" can unlock incredible opportunities for your business?
DYK # 9: Did you know that harnessing the power of the "Voice of the Customer" can unlock incredible opportunities for your business?
DYK # 8: Did you know that VoC, in essence, is about data?
DYK # 8: Did you know that VoC, in essence, is about data?
DYK # 7: Did you know that text analytics is critical for the success of your VoC program?
DYK # 7: Did you know that text analytics is critical for the success of your VoC program?
DYK # 6: Did you know that you need qualitative AND quantitative data to drive your business performance?
DYK # 6: Did you know that you need qualitative AND quantitative data to drive your business performance?
DYK # 5: Did you know that there are 3 phases to your VoC Insights to Action framework?
DYK # 5: Did you know that there are 3 phases to your VoC Insights to Action framework?
DYK # 4: Did you know that there are more sources of customer feedback than surveys/research alone?
DYK # 4: Did you know that there are more sources of customer feedback than surveys/research alone?
DYK # 2: Did you know that not all CX metrics are equal?
DYK # 2: Did you know that not all CX metrics are equal?
DYK # 1: Did you know that not all surveys are equal?
DYK #1 - Did you know that not all surveys are equal?