https://www.melaniedisseconsulting.com/resources-1 daily 0.75 2026-03-30 https://www.melaniedisseconsulting.com/resources-1/stop-asking-customers-what-they-think-if-youre-not-going-to-do-anything-about-it monthly 0.5 2026-03-30 https://images.squarespace-cdn.com/content/v1/66aac616d77aaa62ea231e14/0f38ea61-a1c3-4506-b967-f0d94137908e/CX+Files+summary.png Resources - Stop Asking Customers What They Think - If You’re Not Going to Do Anything About It - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://www.melaniedisseconsulting.com/resources-1/cx-files-podcast monthly 0.5 2026-03-30 https://images.squarespace-cdn.com/content/v1/66aac616d77aaa62ea231e14/3d04a867-3799-4e96-bfeb-d4c32abbd410/CX+Files.png Resources - CX Files podcast - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://www.melaniedisseconsulting.com/resources-1/councilio-podcast-from-evolving-technologies-defining-cx-success-to-sports-and-winning-as-a-team monthly 0.5 2025-10-24 https://images.squarespace-cdn.com/content/v1/66aac616d77aaa62ea231e14/e8cfa7ba-1316-450c-95bc-521d8c5c1b28/Councilio+podcast+Peter+Carr.png Resources - Councilio Podcast: From evolving technologies, defining CX success, to sports and winning as a team - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://www.melaniedisseconsulting.com/resources-1/implications-of-the-qualtrics-pg-forsta-acquisition-on-the-voc-market monthly 0.5 2025-10-28 https://images.squarespace-cdn.com/content/v1/66aac616d77aaa62ea231e14/33c0dc9e-fac5-4e23-9336-02584eac90a9/Report_cover+image_1.png Resources - Implications of the Qualtrics-PG Forsta Acquisition on the VoC Market - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://www.melaniedisseconsulting.com/resources-1/kiwi-cx-collective-podcast-lets-treat-cx-as-a-team-sport monthly 0.5 2025-10-14 https://images.squarespace-cdn.com/content/v1/66aac616d77aaa62ea231e14/e562ac4d-b12d-4a06-bc27-d8709b1e6682/CCNNZ+podcast_0.png Resources - Kiwi CX Collective Podcast - Let’s treat CX as a Team Sport - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://www.melaniedisseconsulting.com/resources-1/voc-market-shakeup-pg-forsta-acquires-inmoment monthly 0.5 2026-01-06 https://images.squarespace-cdn.com/content/v1/66aac616d77aaa62ea231e14/2317f0cc-1388-4d3b-b0b0-c3576a198ba4/VoC+Market+Shakeup_acquisition.png Resources - VoC Market Shakeup: PG Forsta Acquires InMoment - Ecosystm Insights - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://www.melaniedisseconsulting.com/resources-1/ecosystm-vendorsphere-qualtrics-x4-sydney-2025 monthly 0.5 2026-01-06 https://images.squarespace-cdn.com/content/v1/66aac616d77aaa62ea231e14/d929e017-78ff-4551-b0b7-b205d606a025/X4+SYD_Ecosystm.png Resources - Ecosystm VendorSphere: Qualtrics X4 Sydney 2025 - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://www.melaniedisseconsulting.com/resources-1/cx-is-a-team-sport-cx-magazine monthly 0.5 2025-02-13 https://images.squarespace-cdn.com/content/v1/66aac616d77aaa62ea231e14/a9641206-79bd-4ccb-a72d-0a63ee76b78c/CX+is+a+Team+Sport Resources - CX is a Team Sport (CX Magazine) - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://www.melaniedisseconsulting.com/resources-1/five-mindset-changes-to-become-more-customer-centric monthly 0.5 2025-01-28 https://images.squarespace-cdn.com/content/v1/66aac616d77aaa62ea231e14/d8a998f5-4422-43ae-8b47-752ed69a246b/ANZIIF+customer+centricity+article_screenshot.png Resources - Five mindset changes to become more customer-centric (ANZIIF) - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://www.melaniedisseconsulting.com/resources-1/ai-powered-customer-experience-top-5-trends-for-2025 monthly 0.5 2026-01-06 https://images.squarespace-cdn.com/content/v1/66aac616d77aaa62ea231e14/9f716654-c889-4d20-9980-440c411ed4e3/2025+predictions.png Resources - AI-Powered Customer Experience: Top 5 Trends for 2025 - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://www.melaniedisseconsulting.com/resources-1/rrptazzty3y3a33m74khiqaz1imdbl monthly 0.5 2024-10-04 https://images.squarespace-cdn.com/content/v1/66aac616d77aaa62ea231e14/ecdbe3ba-8109-49e9-9fc3-c1b848beb88a/ACXPA_What+is+CX+Maturity_podcast_1.png Resources - ACXPA CX Matters Podcast: What is CX Maturity? - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://www.melaniedisseconsulting.com/resources-1/insights-to-action-3-distinct-ways-to-act monthly 0.5 2025-10-13 https://www.melaniedisseconsulting.com/resources-1/blog-post-title-two-3ggpj monthly 0.5 2026-01-06 https://images.squarespace-cdn.com/content/v1/66aac616d77aaa62ea231e14/1723110656623-9VLU5WNTEWI9JDZJQQUM/Screenshot+2024-08-08+at+9.50.34%E2%80%AFPM.png Resources - GenAI driven CX Transformation - Part 1: Feedback Disruption: Break Down Silos With GenAI - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://www.melaniedisseconsulting.com/resources-1/insight-to-actionnbsp monthly 0.5 2025-10-13 https://www.melaniedisseconsulting.com/resources-1/voc-maturity-in-new-zealandnbsp monthly 0.5 2025-10-13 https://www.melaniedisseconsulting.com/resources-1/what-is-voc-and-why-is-it-importantnbsp monthly 0.5 2024-08-13 https://www.melaniedisseconsulting.com/resources-1/blog-post-title-three-rz4e3 monthly 0.5 2026-01-06 https://images.squarespace-cdn.com/content/v1/66aac616d77aaa62ea231e14/badaf737-093b-47d1-b1ec-218bd4aa8381/Ecosystm+cover-part+2+Gen+ai+driven+CX+transformation.png Resources - GenAI driven CX Transformation - Part 2: Unstructured Feedback Analysis Technology: Making Sense of the Market Fragmentation - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://www.melaniedisseconsulting.com/resources-1/blog-post-title-one-tr52p monthly 0.5 2024-08-13 https://www.melaniedisseconsulting.com/resources-1/three-ways-smes-can-use-ai-to-improve-their-cx monthly 0.5 2024-08-13 https://www.melaniedisseconsulting.com/resources-1/how-to-be-a-cx-action-hero monthly 0.5 2024-08-13 https://www.melaniedisseconsulting.com/resources-1/various-articles-via-thematic monthly 0.5 2024-08-08 https://www.melaniedisseconsulting.com/resources-1/blog-post-title-four-87cjs monthly 0.5 2024-08-08 https://www.melaniedisseconsulting.com/resources-1/customer-experience-redefined-the-role-of-ai monthly 0.5 2024-08-08 https://www.melaniedisseconsulting.com/resources-1/a-winning-combination-unstructured-amp-structured-data-analytics-in-todays-customer-experience-environment monthly 0.5 2024-08-13 https://www.melaniedisseconsulting.com/resources-1/category/Articles monthly 0.5 https://www.melaniedisseconsulting.com/resources-1/category/Podcasts monthly 0.5 https://www.melaniedisseconsulting.com/resources-1/category/Videos monthly 0.5 https://www.melaniedisseconsulting.com/resources-1/tag/LinkedIn monthly 0.5 https://www.melaniedisseconsulting.com/resources-1/tag/Ecosystm monthly 0.5 https://www.melaniedisseconsulting.com/resources-1/tag/Video monthly 0.5 https://www.melaniedisseconsulting.com/resources-1/tag/Article monthly 0.5 https://www.melaniedisseconsulting.com/resources-1/tag/Podcast monthly 0.5 https://www.melaniedisseconsulting.com/dyk-series daily 0.75 2026-07-07 https://www.melaniedisseconsulting.com/dyk-series/dyk-43-did-you-know-clarity-is-king monthly 0.5 2026-07-07 https://images.squarespace-cdn.com/content/v1/66aac616d77aaa62ea231e14/7d81dbbb-6009-46bc-8bbb-362e5eba2a34/CX+Defined.png DYK Series - DYK # 43: Did you know… clarity is king. - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/66aac616d77aaa62ea231e14/ff9340d3-2a4c-40cd-8d58-0659f18522af/Concept+of+CX.png DYK Series - DYK # 43: Did you know… clarity is king. - Every time a customer interacts with your organisation (products, services, people, digital channels, etc.), it creates an experience. That is the concept layer of CX, and the part most people understand. It is also what most people refer to or think of as “CX”. CX as a Concept refers to the customer’s overall experience. As an organisation you should aim towards creating those experiences in a way that leads to “happy customers”. https://images.squarespace-cdn.com/content/v1/66aac616d77aaa62ea231e14/3890d232-177e-4a0c-973b-159dede52cba/CX+Defined.png DYK Series - DYK # 43: Did you know… clarity is king. - Defining CX for your organisation is key to building understanding, creating a shared language and gaining buy-in for a collaborative operating model. https://images.squarespace-cdn.com/content/v1/66aac616d77aaa62ea231e14/6624f5ae-037e-45b8-b6d7-74e8bdd4dd9a/CXTS+practice+and+function.png DYK Series - DYK # 43: Did you know… clarity is king. - Your CX function is part of the CX practice, but unlike all other business units, the CX function isn't part of your CX delivery engine; it's your coach. https://www.melaniedisseconsulting.com/dyk-series/dyk-42-did-you-know-most-cx-efforts-fail-before-they-even-begin monthly 0.5 2026-06-17 https://images.squarespace-cdn.com/content/v1/66aac616d77aaa62ea231e14/389c531f-581e-4079-9a88-ad0d9e606269/DYK+%23+42+fail+before+begin.png DYK Series - DYK # 42: Did you know … most CX efforts fail before they even begin! - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://www.melaniedisseconsulting.com/dyk-series/dyk-41-did-you-know-the-future-of-cx-requires-organisations-to-fundamentally-rethink-how-customer-experience-is-operationalised monthly 0.5 2026-05-27 https://images.squarespace-cdn.com/content/v1/66aac616d77aaa62ea231e14/fd092f68-bd23-4476-82a3-5008bba45c41/Rethink+CX+for+future_DYK.jpg DYK Series - DYK # 41: Did you know … the future of CX requires organisations to fundamentally rethink how customer experience is operationalised. - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://www.melaniedisseconsulting.com/dyk-series/dyk-40-did-you-know-the-voc-market-isnt-settling-down monthly 0.5 2026-04-29 https://images.squarespace-cdn.com/content/v1/66aac616d77aaa62ea231e14/9fe8287b-bcb6-4b84-997a-ee7706332a39/DYK+%23+40.png DYK Series - DYK # 40: Did you know … the VoC market isn’t settling down. - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://www.melaniedisseconsulting.com/dyk-series/dyk-39-did-you-know-youre-sabotaging-your-own-voc-programme monthly 0.5 2026-03-09 https://images.squarespace-cdn.com/content/v1/66aac616d77aaa62ea231e14/13dc92d9-fbd2-4115-9a1d-b202b638a1f0/VoC+boycott_Plus+extra.jpg DYK Series - DYK # 39: Did you know… you're sabotaging your own VoC programme! - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/66aac616d77aaa62ea231e14/9b475634-1a70-4e8d-b704-32310ff30c30/Listen%2C+analyse%2C+act.png DYK Series - DYK # 39: Did you know… you're sabotaging your own VoC programme! - 3 Phases: Listen - Analyse - Act. Sounds simple enough. But it’s not, as we’ll see in a moment. Super quick summary: Listen: You listen to customers via “feedback”. Analyse: You analyse that data to create insights. Act: You act on those insights to improve the customer experience and drive business performance. https://www.melaniedisseconsulting.com/dyk-series/dyk-38-did-you-know-that-a-strategic-cx-roadmap-is-vital-to-create-clarity-buy-in-and-alignment-for-your-organisation monthly 0.5 2026-02-15 https://images.squarespace-cdn.com/content/v1/66aac616d77aaa62ea231e14/763d3992-e192-439c-887c-c8de8698b772/CX+Roadmap_cover+page+for+website+article.png DYK Series - DYK # 38: Did you know… that a strategic CX roadmap is vital to create clarity, buy-in and alignment for your organisation? - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://www.melaniedisseconsulting.com/dyk-series/dyk-37-did-you-know-that-coaching-a-sports-team-taught-me-new-lessons-about-cx-consulting monthly 0.5 2026-01-21 https://images.squarespace-cdn.com/content/v1/66aac616d77aaa62ea231e14/0b729597-b943-44d8-950c-3762803caf91/Coaching+and+consulting+.jpg DYK Series - DYK # 37: Did you know… coaching a sports team taught me new lessons about CX consulting? - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://www.melaniedisseconsulting.com/dyk-series/dyk-36-did-you-know-that-the-cx-teams-job-is-to-coach-and-empower-everybody-else monthly 0.5 2025-12-08 https://images.squarespace-cdn.com/content/v1/66aac616d77aaa62ea231e14/dfdedcbf-6bf2-4c5a-8908-39588a18aa88/CX+is+a+Team+Sport_V6.jpg DYK Series - DYK # 36: Did you know… that it’s the job of the CX team to empower everybody else? - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://www.melaniedisseconsulting.com/dyk-series/dyk-35-did-you-know-the-cards-are-being-reshuffled-in-the-voice-of-customer-voc-market monthly 0.5 2025-11-26 https://images.squarespace-cdn.com/content/v1/66aac616d77aaa62ea231e14/a9f187bd-ecb5-4f41-a620-56d937e33678/Vendor+choice DYK Series - DYK # 35: Did you know… the cards are being reshuffled in the Voice of Customer (VoC) market? - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://www.melaniedisseconsulting.com/dyk-series/dyk-34-did-you-know-that-treating-cx-as-a-project-not-a-strategic-priority-sets-you-up-to-fail monthly 0.5 2025-09-22 https://images.squarespace-cdn.com/content/v1/66aac616d77aaa62ea231e14/a5f3a92c-59a5-4dd9-ba98-78c107ad2dce/CX+strategic+priority+.jpg DYK Series - DYK # 34: Did you know… that treating CX as a project, not a strategic priority, sets you up to fail? - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://www.melaniedisseconsulting.com/dyk-series/dyk-33-did-you-know-that-conversational-intelligence-is-going-to-be-your-next-best-friend monthly 0.5 2025-08-27 https://images.squarespace-cdn.com/content/v1/66aac616d77aaa62ea231e14/c382fe39-9c74-414c-b203-524ee6537c4f/Conversational+Intelligence+.jpg DYK Series - DYK # 33: Did you know … that Conversational Intelligence is going to be your next best friend? - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://www.melaniedisseconsulting.com/dyk-series/dyk-32-did-you-know-that-culture-is-your-missing-link-to-cx-success monthly 0.5 2025-07-29 https://images.squarespace-cdn.com/content/v1/66aac616d77aaa62ea231e14/2b902bdd-8eba-405c-8847-7db0ca0b6bc1/culture.jpg DYK Series - DYK # 32: Did you know … that culture is your missing link to CX success? - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://www.melaniedisseconsulting.com/dyk-series/dyk-31-did-you-know-that-you-cant-win-if-you-dont-show-up-at-the-start-line monthly 0.5 2025-06-23 https://images.squarespace-cdn.com/content/v1/66aac616d77aaa62ea231e14/5d27906d-c513-4cd4-b5c3-246ec8eb4d45/Make+it+to+the+start+line.jpg DYK Series - DYK # 31: Did you know… that you can’t win if you don’t show up at the start line!? - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://www.melaniedisseconsulting.com/dyk-series/dyk-30-did-you-know-that-a-cx-strategy-is-a-great-way-to-set-the-direction-and-create-clarity-for-your-cx-program monthly 0.5 2026-02-15 https://images.squarespace-cdn.com/content/v1/66aac616d77aaa62ea231e14/74f8d1ae-77c0-4c79-ac34-ee699656ee98/DYK+-+CX+Strategy+.jpg DYK Series - DYK # 30: Did you know that a CX Strategy is a great way to set the direction and create clarity for your CX program? - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/66aac616d77aaa62ea231e14/c893d57f-b6a2-4905-a871-20aa8db8a727/3+steps+for+CX+Strategy.png DYK Series - DYK # 30: Did you know that a CX Strategy is a great way to set the direction and create clarity for your CX program? - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://www.melaniedisseconsulting.com/dyk-series/dyk-29-did-you-know-that-you-need-a-customer-feedback-activity-map monthly 0.5 2025-04-13 https://images.squarespace-cdn.com/content/v1/66aac616d77aaa62ea231e14/68188fdc-d4ec-467b-9921-2166d13628fe/DYK+customer+feedback+activity+map+.jpg DYK Series - DYK # 29: Did you know … that you need a Customer Feedback Activity Map? - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://www.melaniedisseconsulting.com/dyk-series/dyk-28-did-you-know-that-the-contact-center-is-emerging-as-your-organisations-customer-intelligence-hub monthly 0.5 2025-03-16 https://images.squarespace-cdn.com/content/v1/66aac616d77aaa62ea231e14/018bfabb-0204-483b-8dc7-a9b91728a84c/DYK_CC+intelligence+hub.jpg DYK Series - DYK # 28: Did you know that the contact center is emerging as your organisation’s customer intelligence hub? - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://www.melaniedisseconsulting.com/dyk-series/dyk-27-did-you-know-that-cx-can-be-a-verb-as-well-as-a-noun monthly 0.5 2025-02-23 https://images.squarespace-cdn.com/content/v1/66aac616d77aaa62ea231e14/46e5c573-341c-448d-bd50-582c2750bf85/CX+verb+vs+noun.jpg DYK Series - DYK # 27: Did you know that CX can be a verb as well as a noun? - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://www.melaniedisseconsulting.com/dyk-series/dyk-26-did-you-know-that-ex-maturity-will-be-fueled-by-new-technologies monthly 0.5 2025-01-22 https://images.squarespace-cdn.com/content/v1/66aac616d77aaa62ea231e14/1e1abc4d-f71d-41d0-bd65-f61b3cdc8224/DYK_EX+and+tech+.jpg DYK Series - DYK # 26: Did you know that EX maturity will be fueled by new technologies? - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://www.melaniedisseconsulting.com/dyk-series/dyk-25-did-you-know-that-cx-must-become-a-team-sport-to-be-successful monthly 0.5 2025-01-03 https://images.squarespace-cdn.com/content/v1/66aac616d77aaa62ea231e14/b6fd7433-471c-4ad5-9f09-9b63072eb8e3/2025+CX+Predictions.png DYK Series - DYK # 25: Did you know that CX must become a team sport to be successful? - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/66aac616d77aaa62ea231e14/f091e304-52c5-4a6b-934e-58c9a3745970/2025+predictoins_quote.png DYK Series - DYK # 25: Did you know that CX must become a team sport to be successful? - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://www.melaniedisseconsulting.com/dyk-series/dyk-24-did-you-know-that-tnps-is-harming-your-insights-quality monthly 0.5 2025-01-03 https://images.squarespace-cdn.com/content/v1/66aac616d77aaa62ea231e14/92ab9d60-41af-4ff0-8f72-5001ff6cb597/Garbage+in%2C+garbage+out.jpg DYK Series - DYK # 24: Did you know that tNPS is harming your insights quality!? - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/66aac616d77aaa62ea231e14/096011b5-0553-41a8-a1d1-c472d3e3043d/tNPS_challenge.png DYK Series - DYK # 24: Did you know that tNPS is harming your insights quality!? - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/66aac616d77aaa62ea231e14/919ca5ef-fdd4-4f1f-ba24-acd978d30a83/tNPS_ANZ+bank+tNPS.png DYK Series - DYK # 24: Did you know that tNPS is harming your insights quality!? - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/66aac616d77aaa62ea231e14/c6564ec8-e12c-43c5-a441-f0daccc64795/Garbage+in%2C+garbage+out.jpg DYK Series - DYK # 24: Did you know that tNPS is harming your insights quality!? - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://www.melaniedisseconsulting.com/dyk-series/dyk-23-did-you-know-we-just-turned-2- monthly 0.5 2025-01-03 https://images.squarespace-cdn.com/content/v1/66aac616d77aaa62ea231e14/15cde261-a7ce-4b0d-a994-062c82380c95/Cake+and+I.jpg DYK Series - DYK # 23: Did you know ... we just turned 2!? - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/66aac616d77aaa62ea231e14/3b742cef-d005-40fe-a163-5d75ab297b97/3+services+MDC.png DYK Series - DYK # 23: Did you know ... we just turned 2!? - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://www.melaniedisseconsulting.com/dyk-series/dyk-22-b-did-you-know-that-your-digital-channels-are-vital-to-capturing-interaction-feedback monthly 0.5 2025-01-02 https://images.squarespace-cdn.com/content/v1/66aac616d77aaa62ea231e14/cdcec382-ebe0-4813-ab1a-bba4b8a7b996/digital+channels_DYK.png DYK Series - DYK # 22 (B): Did you know that your digital channels are vital to capturing interaction feedback? - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://www.melaniedisseconsulting.com/dyk-series/dyk-22-a-did-you-know-that-your-post-call-survey-is-ripe-for-a-revamp monthly 0.5 2025-01-02 https://images.squarespace-cdn.com/content/v1/66aac616d77aaa62ea231e14/55efcb24-a011-4482-a805-c69b903f7c0f/Feedback_1.jpg DYK Series - DYK # 22 (A): Did you know that your post-call survey is ripe for a revamp? - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://www.melaniedisseconsulting.com/dyk-series/dyk-21-did-you-know-that-insights-to-action-thats-lacking-the-action-part-results-in-rather-poor-customer-experiences monthly 0.5 2025-01-02 https://images.squarespace-cdn.com/content/v1/66aac616d77aaa62ea231e14/1b17ba59-11c9-4c08-aa19-7748b5140258/I2A+in+action_not_2.jpg DYK Series - DYK # 21: Did you know that Insights to Action that’s lacking the ‘Action’ part results in rather poor customer experiences?” - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://www.melaniedisseconsulting.com/dyk-series/dyk-20-did-you-know-the-time-to-take-cx-action-is-now monthly 0.5 2025-01-02 https://images.squarespace-cdn.com/content/v1/66aac616d77aaa62ea231e14/547a4974-3be1-4b92-ac16-475f2d9b456b/Justin+podcast+screenshot+I2A.png DYK Series - DYK # 20: Did you know ... the time to take CX action is now! - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://www.melaniedisseconsulting.com/dyk-series/dyk-19-did-you-know-that-genai-is-going-to-shake-things-up-for-your-cx-program monthly 0.5 2025-01-02 https://images.squarespace-cdn.com/content/v1/66aac616d77aaa62ea231e14/8f3da551-2504-43a0-95c2-1c974457b73d/AI+and+CX+image.jpg DYK Series - DYK # 19: Did you know that GenAI is going to shake things up for your CX program? - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://www.melaniedisseconsulting.com/dyk-series/dyk-18-did-you-know-that-there-are-3-distinct-ways-to-drive-cx-improvements monthly 0.5 2026-03-05 https://images.squarespace-cdn.com/content/v1/66aac616d77aaa62ea231e14/49ee27a6-e825-49fa-bcf7-ecbe4c683f7f/3+ways+to+drive+CX+improvements.jpg DYK Series - DYK # 18: Did you know that there are 3 distinct ways to drive CX improvements? - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://www.melaniedisseconsulting.com/dyk-series/dyk-17-did-you-know-that-maturing-your-cx-practice-leads-to-sustainable-revenue-growth-and-profitability monthly 0.5 2025-01-02 https://images.squarespace-cdn.com/content/v1/66aac616d77aaa62ea231e14/958fcff5-0bd5-492d-93d8-78f20989d0c8/Benefits+of+CX+Maturity.png DYK Series - DYK # 17: Did you know that maturing your CX practice leads to sustainable revenue growth and profitability? - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://www.melaniedisseconsulting.com/dyk-series/dyk-16-b-did-you-know-that-the-second-phase-of-voc-maturity-is-all-about-tech-acceleration monthly 0.5 2025-01-02 https://images.squarespace-cdn.com/content/v1/66aac616d77aaa62ea231e14/c35de75e-e4ce-434a-ad60-33b1ea82e2c3/Maturity+Curve+image.png DYK Series - DYK # 16 (B): Did you know that the second phase of VoC maturity is all about tech acceleration? - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://www.melaniedisseconsulting.com/dyk-series/dyk-16-a-did-you-know-that-the-first-phase-of-voc-maturity-is-all-about-foundational-elements monthly 0.5 2025-01-02 https://images.squarespace-cdn.com/content/v1/66aac616d77aaa62ea231e14/f8dca17c-b640-467c-be5c-2605a5f9d001/Maturity+Curve+image.png DYK Series - DYK # 16 (A): Did you know that the first phase of VoC maturity is all about foundational elements? - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://www.melaniedisseconsulting.com/dyk-series/dyk-15-did-you-know-that-ai-will-transform-voc-programs-from-measurement-practices-into-the-engine-room-of-the-experience-improvement-function monthly 0.5 2025-01-02 https://images.squarespace-cdn.com/content/v1/66aac616d77aaa62ea231e14/477b6fb3-f7a2-400a-82e0-6db3f26e900d/2023-24+Ecosystm+predictions+image.png DYK Series - DYK # 15: Did you know that AI will transform VoC programs from measurement practices into the engine room of the experience improvement function? - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://www.melaniedisseconsulting.com/dyk-series/dyk-14-did-you-know-that-you-can-unravel-your-customer-experiences-through-journey-mapping monthly 0.5 2025-01-02 https://images.squarespace-cdn.com/content/v1/66aac616d77aaa62ea231e14/7909f8cc-a5eb-4a9a-be70-c2854992dc0f/JM_image1.jpg DYK Series - DYK # 14: Did you know that you can unravel your customer experiences through journey mapping? - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://www.melaniedisseconsulting.com/dyk-series/dyk-13-did-you-know-that-there-are-7-easy-ways-to-utilize-ai-to-supercharge-your-cx-success monthly 0.5 2025-01-02 https://images.squarespace-cdn.com/content/v1/66aac616d77aaa62ea231e14/eb0befe4-3fd2-47d2-b208-515977624014/AI+and+CX+image.jpg DYK Series - DYK # 13: Did you know that there are 7 easy ways to utilize AI to supercharge your CX success? - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://www.melaniedisseconsulting.com/dyk-series/dyk-12-did-you-know-that-a-program-review-is-a-great-way-to-assess-the-health-of-your-voc-program-and-identify-areas-for-improvement monthly 0.5 2025-01-02 https://images.squarespace-cdn.com/content/v1/66aac616d77aaa62ea231e14/2f432d14-7705-4891-b86e-893e0c2c0c43/Program+Review_Health+check.jpg DYK Series - DYK # 12: Did you know that a program review is a great way to assess the health of your VoC program and identify areas for improvement? - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://www.melaniedisseconsulting.com/dyk-series/dyk-11-did-you-know-that-your-customers-are-your-secret-weapon-during-a-recession monthly 0.5 2025-01-02 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